Connexion

SALES POLICY

Welcome to our shipping and delivery page. We strive to ensure an optimal experience for our customers at every step of their purchase.

  • SECURITY

For security purposes, purchases made on 3.PARADIS may require identity verification and order validation.

  • SHIPPING

Orders are shipped within two (2) business days after receipt of payment from Paris, France (except during peak of sales).

Please note that duties and taxes may vary depending on the product ordered and your delivery location. These fees are the customer’s responsibility.
Shipping fees are displayed on the order confirmation page and are included in the total amount to be paid.
3.PARADIS is not responsible for any customs duties and/or fees on international orders.
At this time, we are unable to ship to P.O. boxes or military addresses (APO/FPO).

  • ORDER PROCESSING

Orders are processed and shipped Monday through Friday, excluding public holidays.
While we strive to provide impeccable service, certain delays beyond our control may occur. In such cases, 3.PARADIS cannot be held responsible.

  • INTERNATIONAL ORDERS

We are pleased to offer worldwide shipping options.
Customs duties and applicable taxes on international orders are entirely the customer’s responsibility and are non-refundable by 3.PARADIS.

  • ORDER TRACKING

A shipping confirmation email will be sent to you once your order has been shipped.
A tracking number will be included in the email notification, allowing you to track your package from our distribution center to its final destination.
For any inquiries regarding your delivery, please contact us at: info@3paradis.com.

  • CHANGES AND CANCELLATIONS

If you wish to cancel or modify your order, please email info@3paradis.com within 24 to 48 hours of order confirmation.
While we will do our best to accommodate your request, once an order has been processed for shipping, we are unable to modify or cancel it.

  • RETURNS AND EXCHANGES

You may request an exchange or refund within 14 business days from the delivery date. Return shipping costs are the customer’s responsibility unless otherwise stated.
Returned items will be inspected upon arrival to ensure the following conditions are met: The product is in its original condition: unworn, unwashed, and undamaged. The product is included in its original packaging with all tags and accessories intact.
Returns that do not meet these conditions may be refused.
For any further inquiries or assistance, please contact us at: info@3paradis.com.

  • ADDITIONAL LEGALE NOTES :

In compliance with Article L.221-18 of the French Consumer Code, customers residing in the European Union have a right of withdrawal within 14 days of delivery, except for customized items or items excluded from this right by law.
The general terms and conditions of sale and delivery can be viewed [here] (link to T&Cs).

Contact us for any questions:
Email: info@3paradis.com
Thank you for trusting us with your online purchases.